1. Overview
At CAREERLINKDXB LTD, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may be eligible for a return or exchange under the conditions outlined below.
2. Eligibility for Returns & Exchanges
To qualify for a return or exchange, the following conditions must be met:
- The request must be made within 7 days of receiving the item.
- The item must be unused, in its original packaging, and in resalable condition.
- Proof of purchase (receipt or order confirmation) is required.
- Certain items may be non-refundable or non-returnable, including digital products, personalized items, and final sale items.
3. Non-Returnable Items
The following products and services are not eligible for returns or exchanges:
- Digital products or downloadable content.
- Gift cards or promotional items.
- Customized or personalized items.
- Perishable goods (e.g., food, supplements, flowers).
- Items marked as “Final Sale” or “Non-Returnable.”
4. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at Ellis86MelvinPalka@outlook.com with your order details and reason for return.
- Approval & Instructions: If your return is approved, we will provide instructions for shipping the item back.
- Shipping the Return: You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item sent).
- Processing Refunds: Once we receive and inspect the item, we will process your refund to the original payment method within 3 business days.
5. Exchanges
- If you received a defective or incorrect item, we will replace it at no additional cost.
- If you wish to exchange an item for a different size, color, or model, additional shipping fees may apply.
6. Refund Policy
- Approved refunds will be issued to the original payment method.
- Processing times may vary depending on your payment provider.
- Shipping fees and handling charges are non-refundable unless the return is due to our error.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund based on your preference.
8. Cancellations
- Orders can be canceled within 48 hours of purchase if they have not been shipped.
- Once an order has been shipped, cancellation is not possible, and a return request must be submitted instead.
9. Contact Us
For any questions regarding returns and exchanges, please reach out to our customer service team:
Email: Ellis86MelvinPalka@outlook.com
Phone: +44 7881 876414